Emergency, questions, complaints and problems
In case of emergency, or questions, complaints and problems in the vicinity of the Transpetro’s units and pipeline lands, contact the number 168 in Brazil.
Aiming to work within the shortest time and maximum efficiency in emergency situations, Transpetro has created the Emergency Response Centre (CRE), unit fitted with human and material resources, in the operating units of the Company. Currently, there are 34 CREs and 17 advanced bases spread along the pipeline lands throughout the country.
CRE has the equipment and personnel trained in the operation of the various existing resources, as collecting vessels, spill booms and sorbents, as well as firefighting equipment. But not only in emergency situations CRE team is ready to operate: Constantly, several preventive activities are developed, such as maintenance planning, training courses for teams and constant pursuit of excellence in emergency responses.
0800 025 2160 - Rio de Janeiro, Minas Gerais, São Paulo and Amazonas
0800 283 9797 - Espírito Santo and South of Bahia
0800 281 2040 - Northern and Southern North-Northeast Systems (part of Alagoas, Pernambuco, Ceará, Rio Grande do Norte and Paraíba)
0800 283 9797 - Northeast System
0800 541 3737 - Rio Grande do Sul
0800 477 272 - Paraná and Santa Catarina
0800 128 121 - São Paulo, Minas Gerais, Goiás and Federal District
168 - Number valid only in Brazil